Return & Refund Policy
 

At Cedar Road Meats, food safety and product quality are extremely important to us. Because meat and other refrigerated or frozen products are perishable food items, all meat sales are final.
 

No Returns
 

For food safety reasons, Cedar Road Meats cannot accept returned meat or other perishable food products once they have left our possession. This applies to:

• Purchases made at our retail store

• Orders picked up from Cedar Road Meats

• Shipped orders

• Frozen and refrigerated products
   

Even unopened products cannot be returned or restocked once they have left our possession because we cannot verify how the product was transported, handled, or stored after purchase.
 

Quality or Order Problems
 

Although we do not accept returns, we stand behind the quality of our products.

If you receive a product that is damaged, incorrectly packaged, missing from your order, different from what you ordered, or you believe was unsafe when you received it, please contact Cedar Road Meats as soon as possible.
 

For shipped orders, quality or shipping-related issues must be reported within 24 hours of delivery.
 

We may ask for:

• Your order number or receipt

• Photos of the product and packaging

• Photos of the product label

• A description of the problem

• The temperature of the product when it was received, when applicable
   

Do not consume any product you believe may be unsafe.
 

After reviewing the issue, Cedar Road Meats may, when appropriate, offer a replacement, store credit, or refund for the affected product. Any resolution will be determined based on the circumstances of the claim.
 

Shipped Meat
 

Our perishable products are packaged and shipped with the intention of keeping them at a safe temperature during transit.
 

Frozen meat does not necessarily need to arrive completely frozen to remain safe. Meat that still contains ice crystals or is at 40°F or below may generally be safely refrigerated, cooked, or refrozen.
 

If your meat arrives above 40°F or you otherwise believe the product may have become unsafe during shipping, do not eat or taste the product. Contact Cedar Road Meats within 24 hours of delivery.
 

Issues We Cannot Cover
 

Cedar Road Meats generally cannot provide refunds, credits, or replacements for problems resulting from:

• An incorrect or incomplete shipping address provided by the customer

• A customer refusing a properly delivered shipment

• A shipment not being retrieved promptly after delivery

• Meat being left unrefrigerated after delivery or purchase

• Improper storage, thawing, handling, or cooking after the product has been received

• Personal taste or preference

• Ordering the wrong product or quantity

• Normal variation in meat products, including differences in size, shape, color, marbling, or appearance

• A product being partially thawed upon delivery when it is still at a safe temperature
   

Because our products are perishable, customers are responsible for making arrangements to receive shipped orders and refrigerate or freeze them promptly after delivery.
 

Questions or Concerns
 

If you have a concern about a Cedar Road Meats product, please contact us promptly so our team can review the situation.

info@cedarroadmeats.com
920-625-2887

Cedar Road Meats
N5200 Cedar Road
Iron Ridge, WI 53035